FAQs

What size of van will I get?

The size of the van is decided by our staff based on a survey of your home. It is our responsibility to get this right. Always use a company with experience and a good reputation to ensure that they will. If a survey has not been carried out, we will use the information that you have provided us with to calculate the size of van required. If you have been honest then it will still be our responsibility to get it right.

Can I move at the Weekend?

We can carry out your removal at any time that is convenient to you, different days and times may carry a premium to reflect the extra cost of staff.

How much will my removal cost?

There are many factors that are taken into consideration when calculating the price, distance, size of vehicle, access and packing are just some of the obvious ones. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.

Do you dismantle and reassemble my furniture?

Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before the we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.

Do I have to arrange parking?

If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you.

How long will my removal take?

There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.

What time will the van arrive?

Generally, our staff start work between six and eight o’clock in the morning. We aim to be at your address between 8:00am and 9:00am in the morning. If you are moving long distance, we will liaise with you and give you an estimated time of arrival. Sometimes, for many reasons we can be delayed however we will always arrive.

Is the relocation process to the EU possible after Brexit?

Yes, the relocation from the UK to the EU is almost the same as it was before the only change is that you need to provide a certain set of paperwork to arrange customs clearances. Alpha Pro Removals Ltd will guide through the process and advise on particularities of every EU country.

Will be my belongings cleared duty and tax-free?

If all the paperwork provided will prove the transfer of your residence, then you can claim a duty and tax relief.

What is the cost implication for the customs procedures?

Even though your belongings can be exported/imported duty and tax-free there are costs for the customs brokers who will present your case to the relevant authorities.

What happens to my belongings while clearance takes place?

Your belongings will be safely stored in the warehouse free of charge until we will receive the green light from the customs authorities.

How long it takes to clear my belongings for transportation and delivery?

Formally it is stated that the clearance should not take more than 48 hours, but in practice, it takes less the 24hour for Personal Effect/Belongings.

What happens if I cannot prove my residence in an EU country?

In this case duties and taxes will apply for importing your belongings, the charges differ from country to country.

Were I can find customs requirements for my relocation?

Requirements will be provided by Alpha Pro Removals also you can find them on the customs website of the country you wish to relocate.

Can I claim relief from Duty and/or VAT for moving goods from my 2nd home?

Unfortunately, the ‘Transfer of Residence’ relief only applies to people who can prove residency (by way of utility bills, letter of employment etc.). Just bringing items in from a 2nd home will mean that you must pay any duty and/or VAT due (albeit at a nominal value based on age and condition).

Is there a time limit to bring my personal items in, after I have moved out of the UK?

Yes. You can only bring your Personal and Household belongings within 12 Months of the date you move out of the UK to the most of EU countries. If you do not have the space in your current, perhaps temporary home, to store your goods, then consider putting them in a self-storage unit near your home, until you do.

Can I arrange the customs formalities by myself?

Yes, the clearance document must be provided to us 3 working days before the collection of your belongings.

What do removal costs include?

Alpha Pro Removal Ltd prices are tailored to your needs. Our basic service supplies you with a removal van with crew and includes travelling, but you may choose extra services such as packing and storage too.

Do you do piano removals?

We have specialist vehicles, equipment and staff experienced in moving pianos.

Are my goods insured?

Yes, your goods will be covered by insurance during your removal for up to £50000 per each van and during storage. Please see our Terms and Conditions for details.

Will you store my goods?

We have a secure storage facility and can store your goods safely for any length of time.

What items are not allowed to move or store?

Generally, any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition, and drugs. For a full and detailed list of exclusions, request and read the Terms and Conditions.

Can I do my own packing?

Yes, is a simple answer. If you do your own packing, use boxes that are a suitable size and strength. Make sure you seal all your boxes as well, open top boxes like banana boxes make it impossible to safely stack your goods in the van. Always find out packing your own boxes affect your insurance, most companies will only recognise damages if the box has been dropped or crushed. If you are unsure or struggling to get suitable boxes, we can supply you with what you need. Packing Kit

Packing boxes & boxes for moving, do you provide them?

We stock boxes for moving house at our storage facilities and we often include moving boxes in the price of our removals or it will be counted and the charges will be applied only for the packing materials used in order not to overcharge our valuable customer. Of course, you can buy house moving boxes from Alpha Pros and we will even deliver removal boxes direct to you prior to a moving date.

Will you empty my loft?

We will empty your loft if it is safe to do so. The access to the loft must have a fixed staircase or ladder, be properly floored and have lighting. If any of these conditions are not met, then you will have to empty the loft before the removal van arrives.